Privacy Policy

1. Introduction

Voliature (“Voliature”, “we”, “us”, or “our”) provides office automation software and services to HVAC businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://voliature.com, use our services, or otherwise interact with us.

2. Information we collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, email address, phone number, and company name when you fill out a form on our website or contact us.
• Business information related to your use of our services, such as call, scheduling, and communication data processed on behalf of your business.
• Usage data collected automatically, such as pages visited, browser type, and device information, gathered through privacy-friendly analytics.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve our services;
• Respond to inquiries and provide customer support;
• Send administrative information and service updates;
• Monitor and analyze usage and trends to improve the website; and
• Comply with legal obligations.

4. Call recording and communication data

If our services involve handling calls, texts, or other communications on behalf of a customer business, that business is responsible for providing any legally required notices or obtaining any consent needed from their own customers regarding recording, monitoring, or automated handling of communications, in accordance with applicable federal and state law.

5. Sharing of information

We do not sell personal information. We may share information with service providers who perform services on our behalf (such as hosting and email delivery), as required by law, or in connection with a business transaction such as a merger or acquisition.

6. Data retention

We retain information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Your choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date.

11. Contact us

If you have questions about this Privacy Policy, contact us at karthi@voliature.com or No.8, Kamaraj Street, Karanapuducheri, Urapakkam, Chennai, Tamil Nadu 603211, India.